HE

Best Help Scout Alternatives in 2026

Based on real usage data from 0 websites analyzed by StackSee

We analyzed real website data to find the most popular alternatives to Help Scout. Help Scout is help Scout is a customer service platform including email, a knowledge base tool and live chat. See which tools teams actually use instead, backed by real-time detection data.

Top Alternatives to Help Scout

Technologies in the Issue trackers category that teams use instead of Help Scout, ranked by adoption.

1

CA

Cachet Cachet is the free and open-source status page for your API, service or company.

Issue trackers

2

CA

Canny Canny is a cloud-based solution that helps small to large businesses collect, analyse, prioritise and track user feedback to make informed product decisions.

Issue trackers

3

CH

Checkly Checkly is the API and E2E monitoring platform for the modern stack: programmable, flexible and loving JavaScript.

Issue trackers

4

CO

Combodo iTop Combodo iTop is an open-source IT service management (ITSM) and IT operations management (ITOM) platform developed by Combodo, a software company based in France.

Issue trackersMiscellaneous

5

CS

cState cState is an open-source static (serverless) status page.

Issue trackers

6

AS

Asana Asana is a web and mobile application designed to help teams organize, track, and manage their work.

Issue trackers

7

AT

Atatus Atatus is a full-stack observability tool that let you identify the performance bottlenecks and helps you optimise your application at the right time.

RUMIssue trackers

8

AT

Atlassian Jira

Issue trackers

9

AT

Atlassian Jira Issue Collector Atlassian Jira Issue Collector is a tool used to download a list of websites using with email addresses, phone numbers and LinkedIn profiles.

Issue trackersDevelopment

10

AT

Atlassian Statuspage Statuspage is a status and incident communication tool.

Issue trackersPaaS

11

BE

Better Stack Better Stack is the all-in-one infrastructure monitoring platform for your incident management, uptime monitoring, and status pages.

Issue trackers

12

BU

BugHerd BugHerd is a cloud-based feedback collection and bug management tool.

Issue trackers

13

BU

BugSnag Bugsnag is a cross-platform error monitoring, reporting, and resolution software.

AnalyticsIssue trackers

14

BU

Buglog Buglog is a tool for creating and sharing bug reports in real-time directly from the browser.

Issue trackers

15

BU

Bugzilla

Issue trackers

16

EL

Elastic APM Elastic APM offers free and open application performance monitoring.

AnalyticsIssue trackers

17

FE

Feedback Fish Feedback Fish is a widget for collecting website feedback from users.

Issue trackers

18

FA

Faveo Faveo is an open source help desk system and ticket management tool that enables tracking, assignment, and resolution of support tickets.

Issue trackers

19

FL

Flyspray

Issue trackers

20

HE

HetrixTools HetrixTools is an uptime and blacklist monitoring platform.

Issue trackers

21

HI

Highlight.io Highlight.io is a monitoring software for developers, offering visibility into applications with features like session replay, error monitoring, and logging to identify frontend and backend issues.

AnalyticsIssue trackers

22

HO

Honeybadger Honeybadger provides exception and uptime monitoring to keep your web apps error-free.

Issue trackers

23

HU

Hund.io Hund.io is an automated status pages with monitoring.

Issue trackers

24

GE

Get Satisfaction

Issue trackers

25

GE

GetFeedback GetFeedback (formerly Usabilla) is a user feedback solution for collecting qualitative and quantitative user feedback across digital channels including websites, apps and emails.

Issue trackers

26

GI

GitLab GitLab is a web-based DevOps lifecycle tool that provides a Git-repository manager providing wiki, issue-tracking and continuous integration and deployment pipeline features, using an open-source license.

Issue trackersDevelopment

27

GL

GlitchTip GlitchTip is an open-source platform for error tracking, monitoring errors, performance, and uptime.

Issue trackers

28

IN

Incident.io Incident.io is a Slack-integrated incident management tool used to announce, manage, and resolve all incidents in a single channel.

Issue trackers

29

IN

Instana Instana is a Kubernetes-native APM tool which is built for new-stack including Microservices and lately Serverless but also supports the existing VM based stacks including several supported technologies.

AnalyticsIssue trackers

30

IN

Instatus Instatus is a status and incident communication tool.

Issue trackers

31

LO

LoopedIn LoopedIn is an all-in-one tool for collecting feedback, building roadmaps, sharing changelogs, and publishing knowledge bases.

Issue trackers

32

PA

Panelbear Panelbear is a simple website performance and traffic analytics tool.

AnalyticsIssue trackers

33

PH

Phabricator Phabricator is a suite of web-based software development collaboration tools, including the Differential code review tool, the Diffusion repository browser, the Herald change monitoring tool, the Maniphest bug tracker and the Phriction wiki. Phabricator integrates with Git, Mercurial, and Subversion.

Issue trackersDevelopment

34

PI

Pingdom Uptime Monitoring Pingdom Uptime Monitoring is a feature provided by the Pingdom website monitoring and performance testing service. It allows you to monitor the uptime and availability of your website.

Issue trackers

35

PL

Planio Planio is a platform that offers issue tracking, project management, version control, help desk functionality, wikis, and team chat in a unified environment.

Issue trackers

36

NO

Nootiz Nootiz is a visual feedback tool designed to streamline the process of collecting and managing user feedback on websites.

Issue trackers

37

NO

NodePing NodePing is a tool in the Website Monitoring category of a tech stack. NodePing is an open source tool with GitHub stars and GitHub forks.

Issue trackers

38

NO

Noibu Noibu helps ecommerce websites detect revenue-impacting errors on their websites and provides them with the information needed to resolve them.

Issue trackers

39

NO

Nolt Nolt is a collaborative platform for managing user requests, designed to replace outdated spreadsheets and Trello boards while providing actionable customer insights.

Issue trackers

40

MA

MantisBT MantisBT is an open-source, web-based issue tracking system written in PHP with a MySQL database backend, designed to facilitate bug tracking and project management for software development teams.

Issue trackers

41

MA

Marker Marker.io is an issue tracker solution for Project Managers, QA Testers and Agency Clients to report feedback & bugs to developers.

Issue trackers

42

ME

Medallia Medallia (formerly Kampyle) is a complete customer feedback platform that helps digital enterprises listen, understand, and act across all digital touch-points.

AnalyticsIssue trackers

43

MO

Mojo Helpdesk Mojo Helpdesk is a ticketing system used to centralize requests, assign tasks, automate workflows, and track progress for improved organization.

Issue trackers

44

MO

Mopinion Mopinion is an all-in-one user feedback platform that helps digital enterprises listen, understand, and act across all digital touchpoints.

Issue trackers

45

MU

Muscula Muscula is an error logging solution that collects and analyzes errors for websites or applications, providing actionable insights.

Issue trackers

46

OH

Oh Dear The all-in-one monitoring tool for your entire website. Oh Dear monitors uptime, SSL certificates, broken links, scheduled tasks, application health, DNS, domain expiry and more.

Issue trackers

47

OS

osTicket osTicket is an open-source support ticket system that allows businesses to manage and streamline customer support requests through a centralized platform, including features for ticket tracking, automation, and reporting.

Issue trackers

48

OT

otrs

Issue trackers

49

RA

RapidSpike RapidSpike is an uptime and performance monitoring service for web sites and applications.

Issue trackersRUM